Customer Privacy Policy
Privacy Policy
Effective Date: 12/08/2023
Thank you for choosing to use "LEUNLEUN" ("App"). This Privacy Policy outlines the manner in which we collect, use, disclose, and safeguard your personal information. By accessing or using our App, you acknowledge and agree to the practices described in this Privacy Policy.
Information We Collect:
We collect certain personal information from users to facilitate the provision of our services, which may include, but is not limited to:
Phone number
Shipping address
Google/Facebook/Apple ID (if used for authentication)
How We Collect Information:
We gather user data through various means, including:
Directly from users during account registration and purchases
Through the utilization of cookies and tracking technologies
Purpose of Information Collection:
User data is collected to fulfill the following objectives:
Efficient order processing
Enhanced personalized shopping experiences
Data analysis to improve our services
Utilization of User Data:
The collected data is employed exclusively for the purposes mentioned above. We do not share user data with third parties.
Data Security Measures:
To safeguard user data from unauthorized access and breaches, we have implemented the following security measures:
A dedicated cybersecurity team responsible for monitoring and ensuring the security of user data
Industry-standard encryption protocols for sensitive user data during transmission and storage
Regular security audits and assessments to identify and address potential vulnerabilities
Access logs to maintain accountability and traceability of data access
User Rights:
Users retain the right to access, update, or delete their personal information, such as name, address, and phone number. Requests for account deletion can be submitted by contacting our customer support.
Cookies and Tracking:
Cookies are employed for the purpose of product personalization. Users maintain the ability to manage their preferences pertaining to cookies.
Third-Party Services:
At present, we do not integrate third-party services that handle user data.
Children's Privacy:
While our app caters to users of all age groups, individuals under a specified age must procure parental consent before engaging in any transactions.
Data Retention:
We retain pertinent customer information to augment user experiences and personalization. Criteria for data deletion align with our internally established data retention policies.
Legal Basis:
User data processing is predicated upon the user's explicit consent.
Policy Updates:
Users will be duly notified of modifications to this Privacy Policy through pop-up notifications. Our policy undergoes periodic reviews to ensure its continued relevance.
International Data Transfers:
User data remains confined within Cambodia, and no transfers to foreign jurisdictions occur.
User Communication Preferences:
Users can manage their communication preferences, including opting out of promotional emails or notifications.
User Contributions and Reviews:
User-generated content, such as reviews and comments, will be moderated and handled in accordance with our content policies.
User Support and Assistance:
User data may be used to provide customer support and assistance, ensuring the security of such data.
Data Breach Notification:
In the event of a data breach, users will be promptly notified, and relevant authorities will be informed as required by applicable laws.
User Feedback and Surveys:
User feedback and survey responses may be utilized to improve our services, without being linked to specific user identities.
User Location Data:
Location data may be collected and used to enhance user experience and offer location-based services.
De-identification and Aggregated Data:
User data may be de-identified or aggregated for analysis to improve our services.
User Consent Withdrawal:
Users can withdraw their consent for data processing, understanding its potential impact on their app experience.
Links to Third-Party Sites:
Users are advised to review the privacy policies of third-party sites linked within the App.
Effective Date of Policy:
This Privacy Policy is effective as of [Date]. Users will be informed of changes to the Privacy Policy through pop-up notifications.
Contact Information:
For inquiries, concerns, or requests related to privacy matters, users can reach us at [contact email/phone number].
Compliance with Regulations:
Our App aligns with the privacy laws and regulations of the Kingdom of Cambodia.
Seller Privacy Policy
Effective Date: [Date]
Thank you for being a valued seller on "LEUNLEUN" ("Platform"). This Seller Privacy Policy outlines how we collect, use, disclose, and protect your personal information as a seller. By using our Platform, you acknowledge and agree to the practices described in this Seller Privacy Policy.
Information We Collect:
As a seller, we collect certain personal information from you to facilitate your activities on the Platform, which may include, but is not limited to:
Full name
National ID/Passport
Store Logo
Contact information (phone number)
Store information (store name, store category)
Bank account details for payment processing
How We Collect Information:
We collect seller data through various means, including:
Information provided by you during seller registration and account setup
Interaction with our Platform, such as listing products and processing orders
Why We Collect Information:
Seller data is collected for the following purposes:
Enabling you to list and manage your products on the Platform
Facilitating order processing, payment settlements, and financial record-keeping
Communicating with you regarding your account, orders, and important updates
How We Use Seller Data:
The collected seller data is used exclusively for the purposes mentioned above. We do not share seller data with third parties for marketing purposes.
Data Security Measures:
To ensure the security of your seller data, we have implemented the following measures:
Secure server infrastructure with industry-standard encryption protocols
Limited access to your data only by authorized personnel
Regular security assessments to identify and address potential vulnerabilities
Your Rights:
As a seller, you have the right to access, update, or correct your personal information. Requests for changes can be submitted through your seller account settings.
Financial Information:
Bank account and payment details are collected for the sole purpose of processing payments related to your sales on the Platform. We adhere to strict security standards to protect this sensitive information.
Seller Communication:
We may contact you via social media platforms or other communication channels regarding your seller activities, account status, and important announcements.
Policy Updates:
Seller Privacy Policy updates will be communicated through notifications within your seller account. We encourage you to review these updates regularly.
Data Retention:
Seller information is retained for as long as your seller account is active or as needed to fulfill legal and operational requirements.
Compliance with Regulations:
Our Platform operates in compliance with the privacy laws and regulations of the Kingdom of Cambodia.
Influencer Privacy Policy
Effective Date: [Date]
Your Privacy Matters: Affiliate Influencer Privacy Policy
We extend our appreciation for your valued role as an affiliate influencer on "LEUNLEUN" ("Platform"). This Affiliate Influencer Privacy Policy elucidates how we handle your personal information in your capacity as an affiliate influencer. By participating in our affiliate program, you acknowledge and agree to the practices outlined in this policy.
Information We Collect:
As an affiliate influencer, we collect specific personal information from you to facilitate your engagement in the affiliate program. This may encompass:
Your full name
Contact details (email address, phone number)
Social media profiles and usernames
Payment information for commission disbursements
How We Collect Information:
We obtain affiliate influencer data through various avenues, including:
Information provided during affiliate program registration
Tracking of affiliate referral links and associated activities
Purpose of Information Collection:
The collection of affiliate influencer data serves several vital purposes:
Enabling your participation in the affiliate program and facilitating commission earnings
Tracking and attributing sales generated via your referral links
Communicating with you regarding your affiliate account, earnings, and program updates
Use of Affiliate Influencer Data:
The data collected from affiliate influencers is strictly employed for the aforementioned purposes. We do not share affiliate influencer data with third parties for marketing endeavors.
Ensuring Data Security:
We prioritize the security of your affiliate influencer data and have implemented robust measures, including:
Utilization of secure server infrastructure with industry-standard encryption protocols
Restricted access to data, authorized solely for specific personnel
Regular security assessments to identify and address potential vulnerabilities
Rights of Affiliate Influencers:
As an affiliate influencer, you retain the right to access, update, or rectify your personal information. Should you need to make changes, you can easily do so within your affiliate account settings.
Financial Information Handling:
Your payment details are solely utilized for commission payments. We adhere to stringent security standards to safeguard this sensitive information.
Keeping You Informed:
We may contact you via email or other communication channels to discuss your affiliate activities, commission earnings, and program updates.
Policy Updates:
Any updates to the Affiliate Influencer Privacy Policy will be communicated through notifications within your affiliate account. We encourage you to review these updates periodically.
Data Retention:
We retain affiliate influencer information for the duration of your active affiliation or as necessitated by legal and operational obligations.
Compliance with Regulations:
Our Platform operates in accordance with the privacy laws and regulations of the Kingdom of Cambodia.
Address
Sangkat Kakab 1, Khan
-Posenchey, Phnom Penh
Contacts
contact@leunleunecommerce.com
Tel: +855 - 078 234 234
